Due to the ongoing and fast changing situation with regards to COVID-19, we are closely monitoring advice from government and will update this page with any changes to council business.


The majority of Town Council services will continue, but please note the following:

  • In accordance with government guidance, the Council’s office staff are mainly working from home rather than at Ringwood Gateway.
  • Ringwood Gateway is now open.  Opening hours are:

Monday         09:00 – 12:30; 13:15 – 15:15

Tuesday         09:00 – 14:00

Wednesday    09:00 – 12:30; 13:15 – 15:15

Thursday        09:00 – 14:00

Friday           09:00 – 12:30; 13:15 – 15:15

Access will be limited to one customer at a time.

Please do not visit if you or anyone in your household has any symptoms of Coronavirus.

  • Calls to the Council’s general number (01425) 473883 may not be answered, but messages will be responded to as soon as possible.  Any items of post may not be dealt with for a number of days.  If possible, please email correspondence to town.council@ringwood.gov.uk which is monitored on a daily basis.
  • Council meetings will continue to be held remotely using Zoom, and members of the public are welcome to participate.
  • The Council’s open spaces, playgrounds and Cemetery will continue to be maintained.
  • The Council’s play areas and skate park are open – further advice is available here: https://www.ringwood.gov.uk/facilities/play-areas/ and https://www.ringwood.gov.uk/facilities/skate-park/
  • Guidance for funeral directors is available here
  • Carvers Clubhouse is currently operating as a takeaway kiosk and some bookable activities are taking place – see carversclubhouse.co.uk or follow @carversclubhouse for further details.

For the latest information on New Forest District Council services, visit their website: https://www.newforest.gov.uk/coronavirus

For the latest information on Hampshire County Council services, visit their website: https://www.hants.gov.uk/socialcareandhealth/coronavirus

For the latest information from central government, visit the website: https://www.gov.uk/coronavirus

The following Helplines are available to provide information and advice:

Hampshire Coronavirus Support and Helpline 0333 370 4000 – available 7 days a week from 9am to 5pm

Details of New Forest Voluntary Organisations and Foodbanks can be viewed on this poster


Mind Charity 0300 123 3393 Text: 86463 Email: info@mind.org.uk
Samaritans 116 123 Email: jo@samaritans.org

A discussion about guarding mental health during the COVID-19 pandemic

The Silver Line (advice and friendship for the elderly) 0800 470 80 90 https://www.thesilverline.org.uk
Age UK (telephone friendship service for over 60s) 0800 678 1602 https://www.ageuk.org.uk
Hampshire Domestic Abuse Service 03300 165 112
National Domestic Abuse Helpline 0808 2000 247
Childline 0800 1111
Respect Phoneline 0808 8024 040

Deaf? Non-emergency text 07781 480 999
For crime and community information https://www.hampshirealert.co.uk
Visit Neighbourhood Watch at https://www.hinwa-nw.org.uk

New Forest Voluntary Organisations Poster

Although Citizens Advice New Forest has stopped all face to face services until further notice, they are still available by phone, email or webchat, and there is up to date information on the website www.citizensadvice.org.uk/

To read the poster, please follow the link New Forest Voluntary Organisations